Privacy Policy

Last Updated: January 1, 2026

1. Introduction

EpicRoutes Travel ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our travel booking services.

We are based in Berlin, Germany, and comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, postal address, phone number
• Travel Information: Passport details, travel preferences, dietary restrictions, special needs
• Payment Information: Credit card details, billing address (processed securely by our payment partners)
• Technical Information: IP address, browser type, device information, cookies
• Communication History: Emails, messages, and phone call records

3. How We Use Your Information

We use your personal information for the following purposes:

• To process and confirm your travel bookings
• To communicate with you about your trip
• To provide customer support and respond to inquiries
• To send you travel inspiration, offers, and newsletters (with your consent)
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your personal information based on:

• Contract Performance: To fulfill your travel bookings
• Legitimate Interests: To improve our services and communicate with you
• Consent: For marketing communications
• Legal Obligation: To comply with applicable laws

5. Information Sharing

We may share your information with:

• Travel Partners: Hotels, airlines, tour operators, and transport providers to fulfill your bookings
• Service Providers: Payment processors, IT services, and customer support platforms
• Legal Authorities: When required by law or to protect our rights

We never sell your personal information to third parties.

6. International Data Transfers

As a travel agency, your information may be transferred to countries outside the European Economic Area (EEA) when we book services with international partners. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Typically, we retain booking information for 7 years.

8. Your Rights

Under GDPR, you have the following rights:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your information ("right to be forgotten")
• Restriction: Limit how we use your information
• Portability: Receive your information in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw marketing consent at any time

To exercise these rights, contact us at travel@epicroutes.com.

9. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use essential cookies for site functionality and analytical cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. This includes encryption, secure servers, and access controls.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we discover we have collected such information, we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last Updated" date.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

EpicRoutes Travel
Stresemannstraße 92/94
10963 Berlin, Germany
Email: travel@epicroutes.com